Our Commitment
Tools & Support for Safer Play
Myan99 provides a range of control tools that you can activate at any time, with no waiting for approval or complicated processes.
Personal Deposit Limit
Set your own daily, weekly, or monthly deposit limits. Once a limit is set, our system will automatically block any deposit that exceeds your chosen amount — no exceptions.
Time Limit & Session Reminders
Set a maximum duration for each gaming session. myan99 will send you a reminder when you are approaching your set time limit so you always stay aware of how long you have been playing.
Self-Exclusion
If you need a break, you can choose to exclude yourself from the platform for a set period — whether 24 hours, a week, a month, or permanently. This decision is taken seriously and implemented immediately.
Loss Limit
Set the maximum amount you are willing to lose within a given period. When this limit is reached, your account will be automatically restricted from placing any further wagers for that period.
Content Blocker
Use third-party software such as GamBlock or Net Nanny to block access to gambling sites entirely on your device. This is a highly effective additional layer of protection.
Support & Counselling
The myan99 support team is trained to assist members facing difficulties. Contact us via 24/7 live chat for initial guidance or a referral to a certified gambling counsellor.
What is Responsible Gaming?
Responsible gaming — known in English as responsible gaming — refers to an approach to gambling that prioritises safety, self-awareness, and personal control. It does not mean you cannot have fun; rather, it ensures that gambling remains a form of entertainment and does not become a source of problems in your daily life.
At myan99, we take our platform's social responsibility seriously. We are more than just an entertainment provider — we are a committed partner in ensuring every member plays in a safe, fair, and controlled environment. That is why we invest in a comprehensive responsible gaming infrastructure, not as a formality, but as a core value of myan99.
Key Principles: Responsible gambling means you always play with disposable money — not money set aside for bills, food, or basic necessities. It also means you can stop at any time without feeling pressured.
Basic Guide to Playing Safely
- Set a dedicated entertainment budget before starting a gaming session.
- Think of the money you wager as the cost of entertainment, not an investment.
- Never chase your losses — it is the most common trap.
- Take regular breaks while playing — at least 15 minutes every hour.
- Never play when you are stressed, upset, or after consuming alcohol.
- Ensure that gambling does not interfere with your work, family, or social responsibilities.
- Review your transaction history regularly to understand your spending patterns.
Recognising Warning Signs
Gambling problems rarely appear overnight. They typically develop gradually, and many people do not realise it until the situation becomes serious. Recognising early warning signs is the single most important first step in addressing the issue.
Here are some signs that your gaming habits may be becoming a problem:
Chasing Losses
You keep playing or increase your wager amount trying to recover money you have lost.
Persistent Thoughts About Gambling
You often think about past gaming sessions or plan your next one even while at work or with family.
Hiding Gambling Habits
You lie to loved ones about how much time or money you spend gambling.
Recurring Financial Problems
You frequently borrow money or sell belongings to fund your gambling.
Unable to Stop
You have tried to cut back or stop gambling but were unable to, despite intending to do so.
Neglecting Responsibilities
Gambling is starting to affect your work performance, personal relationships, or responsibilities to your family.
Remember: If you recognise two or more of the above signs in yourself or someone you know, it is time to seek help. There is nothing wrong with asking for assistance — it is a sign of courage, not weakness.
How to Use myan99 Control Tools
All responsible gaming control tools at myan99 are accessible directly through your account settings. The activation process is straightforward and takes effect immediately upon saving.
Deposit Limit
Account → Financial Settings → Deposit Limit
Time Limit
Account → Game Settings → Session Limit
Self-Exclusion
Account → Security → Self-Exclusion
Contact Us
Live Chat → Select "Responsible Gaming Support"
Steps to Set a Deposit Limit
Log In to Your myan99 Account
Click the "Login" button at the top right corner and enter your credentials.
Go to Account Settings
Click your profile icon and select "Settings" from the dropdown menu.
Select "Responsible Gaming"
In the settings menu, look for the "Responsible Gaming" or "Account Controls" tab.
Set Your Preferred Limits
Enter your desired limit amount and select the period (daily/weekly/monthly). Click "Save Limit".
Instant Activation
Your deposit limit will take effect immediately. Any attempt to increase the limit requires a 24-hour waiting period before it comes into force.
Vulnerable Persons Protection
Myan99 is committed to ensuring our platform remains inaccessible to those who should not be using it, particularly minors and individuals vulnerable to gambling addiction.
Child Protection
The myan99 platform is exclusively for individuals aged 21 and above. Our registration process involves strict age verification, and we reserve the right to request identification documents at any time. If you suspect a minor is using your account, please contact us immediately and change your password.
We encourage parents and guardians to install parental control software on devices used by children to prevent accidental access to gambling sites.
Individuals with Mental Health Conditions
If you or someone you know is undergoing treatment for addiction, depression, or severe stress, we recommend refraining from using online gambling platforms for the time being. Seek professional support first before returning to entertainment activities.
We Care: If you believe your account is being used by someone who needs protection, contact our support team via live chat and we will help you take appropriate action immediately.
External Help Resources
If you feel your gaming habits need professional attention, there are several organisations in Malaysia that provide free and confidential assistance to individuals experiencing gambling problems.
Seeking help early is a sign of strength. Many people have successfully overcome gambling problems with the right support, and their lives changed for the better. You don't have to face it alone.
- Talian Kasih (15999) — Malaysia's social helpline operating around the clock for crisis and addiction cases.
- Hospital Bahagia Ulu Kinta — Malaysia's leading addiction treatment centre offering long-term counselling and treatment programmes.
- Department of Social Welfare (JKM) — Provides counselling services and referrals to government-recognised rehabilitation centres.
- Befrienders Malaysia — A non-profit organisation offering emotional support and a listening ear to individuals who need someone to talk to.
- Gamblers Anonymous Malaysia — A peer support group for individuals who wish to stop gambling through a proven 12-step programme.
All of the above services are strictly confidential. Any information you share will not be disclosed to anyone without your consent.
Frequently Asked Questions (FAQ)
Play Smart, Enjoy Fully
Join myan99 — A Platform That Cares About You
Create a free account today and enjoy a safe, fair, and responsible online gaming experience alongside thousands of myan99 members across Malaysia.
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